Description

THE SKILLS EVERY SALON OPERATION TEAM NEEDS TO KNOW TO CLOSE SALES & STAY IN CONTROL.

YOU’LL LEARN ALL OF THESE SPECIAL THINGS:

• what should happen in every single phone

• how to capture every caller as a lead

• how to quickly funnel them towards a reservation

• how to spend waaay less time on the phone

• how to stay in control of the conversation–especially with those people who would love to talk forever. 

• how to close 90% of callers to become salon clients

• how we make sure we connect new guests to the right stylist

ONCE YOU KNOW THESE SKILLS YOU CAN APPLY THEM EVERYWHERE YOU COMMUNICATE WITH CLIENTS!

• Emails

• Texting

• Social Media chats/ direct messages

• Live Zoom, FaceTime or Google Duo conversations

• And of course, phone calls